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Complaints out of scope - complaint management policy

The complaint management policy does not apply to matters that are subject to judicial determination, or determination by a statutory authority. This includes:

Minister for Education, Chief Executive or delegated authority

The policy does not apply to decisions by the Minister for Education, Chief Executive or delegated authority, made under a legislative instrument. This includes exclusions and expulsions, and control of trespass and misbehaviour on school premises as per the Education Regulations 2012. An appeal to the relevant authority may be made for exclusions and expulsions.

Non-Department for Education staff

The policy does not apply to non-Department for Education staff such as:

Other matters out of scope

The policy does not apply to matters:

Extreme incidents

Incidents categorised of extreme seriousness/severity are managed by the Incident Management Directorate (staff login required).

Contact

Operational Policy and Customer Feedback unit

Phone: 8226 3443
Email: education.policy [at] sa.gov.au