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On call allowance

An on-call allowance is paid as compensation for the inconvenience and disruption to the employee's private life. A person who is on call must respond to any after-hours call. 

Employees are not to be rostered on call whilst on leave. 

Who can apply

To qualify for payment of an on-call allowance an employee is required to ensure they will be available to attend at the premises whenever called upon and must respond to any call. 

Only those employees who are considered necessary to remedy an emergency situation should be rostered on call after hours.

If there is more than one person on the call-out list established by a school, the employee may, on occasion, not be contactable. This situation should only occur after discussion between those on the call-out list to ensure that at least one person is contactable at all times. Only one employee per day may claim the on-call allowance.

It should be noted that employees who are on call will not be restricted to their residence. However, they must remain

  • accessible by telephone and
  • within reasonable proximity to the school premises

Before you start

On-call reimbursement rates are governed by:

  • South Australian Public Sector Wages Parity Enterprise Agreement: Weekly Paid 2015
  • South Australian School and Preschool Education Staff Enterprise Agreement 2012

How to apply

  1. To apply for approval for a non-teaching staff member to be paid the on-call allowance an application for on-call allowance (VL615) form (PDF, 180.3 KB) must be completed by the site. 
  2. The completed form is then sent to the responsible HR Consultant. Approval to be rostered on call will be granted for a maximum period of 3 years where the employee is permanent or for the term of their current contract for temporary employees.

Once approval by the delegate is granted the principal authorises it using claim form (VL616) (PDF, 187.8 KB) and forwarding it directly to Payroll Services.


People and Culture Services

Phone: 8226 1356
Email: education.hr [at] sa.gov.au