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The Department for Education is the longest-serving provider of family day care services in South Australia. We’ve been providing family day care for more than 40 years.
Our educators meet National Quality Standards and must be registered and approved by the Department for Education.
Educators must comply with the National Quality Framework (NQF) and the department's policies, procedures, standards and guidelines that govern family care.
The Australian Children’s Education and Care Quality Authority (ACECQA) oversees the implementation and delivery of the NQF at a national level and the regulatory authority at a state level. In South Australia the regulatory authority is the Education Standards Board (ESB).
Your child will not be able to enrol in or go to early childhood services unless all immunisation requirements are met (No Jab, No Play).
This means that family day care services cannot enrol your child into their service if you don’t give them your child’s current immunisation records.
See immunisation requirements for early childhood services for more information about what you need to do.
Educators and staff must adhere to the following code of conduct values and act in a manner which reflects the following core values.
Respect – how we treat other people
Educators and staff must be respectful and have regard for the dignity of others.
Accountability – responsibility for our own actions
Be accountable for the decisions and actions you make.
Leadership – how we inspire others
The department recognises individual and collective strength and promotes the importance of quality care and learning.
Integrity – intent and meaning of our actions
We give our best and act honestly, openly and fairly in our work.
Excellence – our learning
Practices and actions of educators and staff should demonstrate the importance of continual learning and the development of children, ourselves and the family day care program.
Cooperation – working together
We work with others; sharing perspectives, skills and knowledge.
We want to keep improving our family day care program, and we welcome your feedback. If you have a problem or a complaint, you can:
- talk with your educator
- talk with scheme staff or scheme coordinators
- contact the department’s customer feedback unit
- contact the Education Standards Board or the South Australian Ombudsman.
Our policy, standards and procedure govern our service. They maintain our focus on children's health, safety and wellbeing as well as compliance with the National Quality Framework.
- Children’s health and safety standard (167KB)
- Children’s learning standard (578KB)
- Educators, families and community standard (883KB)
- Physical environment in FDC standard (PDF 808KB)
- Service management standard (PDF 872KB).
- Management of complaints incidents and non-compliance in family day care and respite care program procedure (PDF 333KB)
- This document outlines the department’s family day care fee and levy charges for 2018 to 2020 (PDF 28KB).
The department is exploring options for better ways to support family day care and respite care services.
Go to the family day care approach to market page for more information.
Family Day Care Business and Customer Support Centre
Phone (metro): 8343 6533
Phone (country): 1300 551 890
Central group of schemes main office
Phone: 8416 7400
North group of schemes main office
Phone: 8207 9100
South group of schemes main office
Phone: 8207 3657