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Give feedback, compliments or suggestions about the department

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    Anyone can provide feedback about the Department for Education’s services. We pass all feedback, compliments and suggestions on to the relevant area or person.

    Give feedback, make compliments or suggestions

    You can share your general feedback, compliments or suggestions with us by:

    • completing our online feedback form
    • calling 1800 088 158
    • emailing education.customers [at] sa.gov.au.

    Complaints

    To submit negative feedback or complaints, review how to make a complaint about a school or preschool before submitting the online feedback form. 


    Complaints about central (corporate) office staff

    If your complaint is about central (corporate) office staff, you should contact the staff member directly to discuss your issue.

    If you’re unable to resolve the issue that way, contact the relevant line manager. If you’re unsure who to contact, contact us: 

    General Enquiries 
    Phone: 1800 088 158
    Email: education.customers [at] sa.gov.au.

    We will forward your complaint to the relevant staff member or business area.


    What happens with your feedback

    Compliments

    When we receive your compliment we will:

    • inform the person or business area you’re pleased with
    • possibly share this with the department to encourage best practice service delivery.

    Comments and suggestions

    When we receive your comment or suggestion we will:

    • acknowledge receipt within 2 working days
    • make sure the right person considers your comment or suggestion
    • reply to you if you have asked us to.

    General enquiries

    Phone: 8226 1000
    Free call: 1800 088 158
    Email: education.customers [at] sa.gov.au

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