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Access Assistant program (AAP) for complex health care needs

The Access Assistant Program (AAP) is provided to education and care services through the Women’s and Children’s Hospital Disability Services unit. 

Criteria for support

The AAP provides trained staff to support children with complex health care needs and/or a disability to participate in education and care services.

Examples of support they include: 

  • enteral nutrition, for example gastrostomy, nasogastric
  • airway management, for example tracheostomy, BiPAP, CPAP, oxygen support, suction
  • elimination support, for example colostomy or catheter management
  • high health support needs, for example complex seizure management.

How to access AAP

Complete a WCHN Disability Services referral form (Word 280KB). The referral is completed by the education or care service and parents.

The Access Assistant Program flowchart can help you decide if a referral is required. 

If you are unsure contact a Referral Coordinator

  • phone (08) 8159 9400
  • email Health.WCHNDisabilityServices [at] sa.gov.au 

What happens next

AAP staff meet with the education or care service, parents and child to discuss individual needs and plan health support.

If the child has a health care plan support will be developed to meet requirements of the care plan. 

A health care plan or health support agreement - HSP120 is developed by AAP with parents, treating health professionals (where appropriate), and the education or care service. 

Appropriate resources are allocated to support the child. This may include a Registered Nurse, Enrolled Nurse or Health Support Worker. AAP staff supporting the child are competency trained. Training is individualised for the child.

AAP Medical Consultant

The AAP Medical Consultant can provide support for children with complex care needs (for example, two or more interacting diagnoses). This may include developing individual first aid plans, staff training to support the implementation of health care plans, and support where health is variable or health information is lacking. 

To contact the AAP Medical Consultant: 

  • Phone (08) 8159 9400
  • Email Health.WCHNDisabilityServices [at] sa.gov.au 

National Disability Insurance Scheme (NDIS)

Where a child is eligible for the National Disability Insurance Scheme (NDIS) it is important for parents to tell their NDIS planner to have the AAP added to their child’s NDIS plan.  

NDIS details are included on the WCHN Disability Services referral form.


Disability advice and research

Phone: 8226 0515
Email: education.health [at] sa.gov.au