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Insurance and claims management

The department does not provide accidental injury insurance for children, students or visitors to departmental sites with the exception of insurance for volunteers and for students on approved work-experience placements off site. In addition the department may cover the cost of ambulance attendance for children/students participating in departmental activities and for volunteers undertaking volunteer duties and where the person does not have private ambulance cover.

Claims for expenses in relation to children, students or visitors to departmental sites may be met under the department’s public liability insurance if the injury or damage is attributable to negligence on the part of the department. 

The department does not provide insurance for accidental damage to private property on departmental sites or in relation to departmental activities. Claims for loss or damage to private property may be met under the department’s public liability insurance if the loss or damage is attributable to negligence on the part of the department.

Public liability and volunteer insurance claims

Any person lodging a claim under the department’s public liability insurance must provide details of:

  • the incident
  • evidence of why the claimant believes the department is responsible
  • costs being claimed.

Any person lodging a volunteer insurance claim must provide details of the incident and the costs being claimed.

This information can be submitted via email to education.legalclaims [at] sa.gov.au or by mail to:

Claims Manager
​Legal Services Directorate, Department for Education
GPO Box 1152
Adelaide SA 5001

Further information about the injury claims process is available in the insurance and claims management procedure (PDF 137KB) or by contacting the Claims Manager. 

Ambulance claims

When determining to seek emergency assistance (ambulance) for children and students, staff should refer to the health support planning guidelines. Staff should not use a private vehicle to transport individuals unless on the advice of the ambulance service communication centre and an additional staff member should travel in the vehicle to supervise and assist the injured person.

Students and volunteers

Ambulance costs are primarily the responsibility of the individual or their caregiver. Those who are covered under private ambulance cover should contact their insurer to recover costs. 

Where a student/child or volunteer does not have private cover, a request for payment by the department can be made online by completing the online ambulance claim form. Requests will be assessed by the Claims Manager to determine whether they meet the department’s criteria for payment to be made.

Visitors

Visitors to departmental sites are responsible for their own ambulance costs.

Workers compensation

Queries in regards to workers compensation claims can be made to the department’s Injury Management unit on 8226 7555 or by email to: education.im [at] sa.gov.au

Contact

Claims Manager - Legal Services directorate

Phone: 8226 1822
Email: education.LegalClaims [at] sa.gov.au